Frequently Asked Questions

Choose the product, its variant and quantity or bundle, then click Buy now. You will be taken to Stripe's secure checkout page, where you enter your email address, phone number and delivery address, choose a payment method and confirm the order.

No. Creating an account is free and optional — it lets you log in and see your order history.

Payment card, BLIK, PayPal, Klarna, Link and US bank account, where they are available for your country and the currency of your order. The methods available to you are shown on the checkout page.

Yes. Payments are processed by Stripe on its own secure checkout page. We never see or store your full card or bank details.

Your order is confirmed once your payment is confirmed. We then send you an order confirmation by email with your order number and the details of your order. With some payment methods (for example US bank account payments) confirmation can take longer.

Some products can be bought in bundles at a lower price per item. The bundle price is shown on the product page before you order.

Yes. Prices are final and include all applicable taxes, and delivery is free — the price shown at checkout is the total you pay.

Yes. Email us at support@awkwarduncle.com with your order number and company details.

Email us at support@awkwarduncle.com as soon as possible with your order number. We will try to correct it before the parcel is dispatched.

We currently deliver to Poland, the United States, Germany, Czechia, Portugal and Slovakia.

Nothing — delivery is free to all the countries we deliver to.

Orders are usually handed over for shipping within 24 hours of payment confirmation. Delivery then usually takes 3–25 days, depending on your location. We will deliver your order no later than 30 days after your contract with us is concluded.

No. Products may be dispatched from warehouses outside the European Union, but the price you pay includes import taxes and duties, so you will not be asked to pay anything extra on delivery.

If you order several products, they may be shipped separately and arrive in separate parcels.

Email us at support@awkwarduncle.com with your order number. Until you receive the parcel, loss or damage in transit is our responsibility. If we have not delivered on time, you can give us an additional deadline and, if we miss that too, withdraw from the contract and get a full refund — see Shipping & Returns.

Yes. As a consumer you can withdraw from the contract within 14 days of receiving your order, without giving any reason. You can also withdraw before your order arrives.

Email us at support@awkwarduncle.com with your order number and the products you are returning. We will confirm receipt of your statement and give you the return address. The step-by-step guide is in Shipping & Returns.

Without undue delay and no later than 14 days after the day you told us about your return.

You pay the direct cost of sending the products back.

Without undue delay and no later than 14 days after we receive your withdrawal statement, using the same payment method you used. We may hold the refund until we have received the products back or you have sent us proof of sending them, whichever happens first.

You can unpack and check products just as you would in a shop. If a product has lost value because it was handled beyond that — for example a costume or mask that has been worn at a party — we may reduce the refund by that loss in value.

Email us at support@awkwarduncle.com with your order number, a description of the problem (photos help) and what you would like us to do. This is a complaint, not a return — you don't pay for it, and we cover the cost of sending the product back if we need it.

We are liable for any lack of conformity that exists when the product is delivered and becomes apparent within 2 years of delivery.

Within 14 days of receiving it. If we do not reply in time, your complaint is considered accepted.

If possible, ask the courier to write a damage report, then email us. The report helps us sort it out quickly, but you can still make a complaint without it.

Email us at support@awkwarduncle.com and ask us to delete your account. It's free and you don't need to give a reason. We may need to keep some order data for as long as tax and accounting law requires.

We use it only to run the shop — to process, ship and support your orders. We don't use analytics, advertising or tracking tools, and we don't sell your data. Details are in our Privacy Policy.

Email us at support@awkwarduncle.com or use the contact form on the website. Please include your order number if your question is about an order.